If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know
Our promise to you is that we shall:
- Treat your complaint seriously
- Work to resolve your complaint promptly and in confidence
- Learn lessons and use them to review and where appropriate improve our service
Make your complaint to the Practice Manager Anne Hart or the Practice Principals Adam Bridger or Mary Bridger either in person, by phone or in an email (email@example.com) or by letter.
If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the Principal/Practice manager will be free to ring you to discuss the matter or invite you to come to the practice to do so.
We will investigate your complaint during the following few days and will aim to:-
- Find out what happened and what went wrong
- Make sure you receive an explanation and apology if this is appropriate
- Deal with your complaint and reach an amicable solution
- Identify what we can do as a practice to ensure that this problem does not arise again
British Osteopathic Association Complaints Resolution Service
If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on
Freephone 0800 110 5857, or email firstname.lastname@example.org
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655.
Please note that the General Osteopathic Council cannot award compensation.
Osteopaths are trained in “differential diagnosis” and by taking a detailed case history and listening to your story and assessing the way the structures around your painful/restricted area move in relation to one another (musculo- skeletal system). This can determine whether you have symptoms or dysfunction arising from your muscular skeletal system, which may respond well to manual therapy, or if there is a more serious underlying problem that requires further investigation or referral. The Osteopaths examination and palpation may conclude that your symptoms may be musculo skeletal, but are originating from somewhere else in your body , not the site of your pain.